Returns & Claims

RETURNS & REFUNDS

We want you to be completely satisfied with your purchase. To be eligible for a return and full refund, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at regrutserbia@gmail.com. Once your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You have 14 days from receiving your shipment to request a return. The product must be returned within 14 days of receipt, in brand-new condition, complete with original packaging and tags attached.

Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

DAMAGES AND ISSUES

We are not responsible for any products damaged or lost during shipping. If you received a damaged package, please contact the courier directly to lodge a claim. Be sure to retain all packaging materials and damaged items before filing.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

NON-REFUNDABLE CASES

an incorrect shipping address provided by the customer
the recipient is unavailable for delivery
incorrect contact details provided
the customer fails to respond to phone calls or emails
the package was not collected within the designated timeframe
international shipments rejected by the customer
unpaid customs duties, tariffs, or taxes
incomplete customs clearance procedure

CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)

International orders may be subject to customs clearance procedures, which can cause delays beyond our control. Customers are responsible for any applicable customs fees, duties, and taxes.

These charges are the customer's responsibility. We have no control over and are not responsible for any additional fees incurred (customs, duties, taxes, etc.).

ITEMS ON SALE

Only regular priced items may be refunded. Discounted items are non-refundable.

EXCHANGES & REPLACEMENTS

We only offer exchanges for defective or damaged products. To process an exchange, please contact us by email at: regrutserbia@gmail.com

NEED ASSISTANCE?

You can reach us through the contact form or directly at:
📧 regrutserbia@gmail.com

for any questions related to returns and refunds.